Payment Flow

Payment Flow for Acharya Classes a unit of Elemetos private limited

1. User Registration and Account Setup

• Students and teachers must register on the Acharya Classes platform using their email, phone number, and necessary details.
• Teachers set their session or batch fees, and students can view the pricing on the platform.

2. Payment Process for Students

Step 1: Select a Service

• Students choose between one-to-one sessions or group study (premium holders).
• The service price (set by teachers) will be displayed, including platform commission.

Step 2: Payment Options

• Students proceed to payment using the available methods:
  • Credit/Debit Card
  • UPI Payments (e.g., Google Pay, PhonePe, Paytm)
  • Net Banking
  • Wallet Payments

Step 3: Confirmation

• Upon successful payment, the platform generates:
  • A payment receipt for the student (via email/SMS).
  • Session confirmation details (date, time, teacher profile).

Step 4: Payment to Teacher

• Acharya Classes holds the payment securely until the session is successfully completed.
• After the session, the platform deducts its 30% commission and transfers the remaining 70% to the teacher’s registered bank account or wallet.

3. Teacher Payment Flow

Step 1: Teacher Fee Setup

• Teachers set their desired session fees for one-to-one or group study sessions.
• The displayed price includes a 30% platform commission.

Step 2: Payment Release

• After session completion, payments are processed as follows:
  • Platform Fee Deduction: 30%
  • Teacher Payout: 70%
• Payments are released to the teacher’s bank account or preferred payment wallet within 3-5 business days.

4. Payment Notifications

• Both students and teachers will receive instant notifications (email/SMS) for:
  • Successful payments
  • Session bookings or cancellations
  • Refund updates (if applicable)
  • Payment releases for teachers

5. Refund Flow

• Refunds for eligible cancellations or failed sessions will be initiated as per the Refund and Cancellation Policy.
• Refunds will be processed to the original payment method within 7-10 business days.

6. Security and Compliance

• All payments are processed through secure, PCI-DSS-compliant gateways.
• Payment details are encrypted and not stored on the platform.

7. Customer Support

For payment-related queries or issues, users can contact:

Acharya Classes
Email: info@acharyaclasses.com
Phone: 9996408666